Refund policy

Shipping and Returns Policy

Thank you for shopping with us! Please take a moment to review our Shipping and Returns Policy.

Shipping:

• We strive to process and dispatch your order as quickly as possible.
• Orders are typically processed within 1-2 business days (excluding weekends and holidays).
• Once your order has been shipped, you will receive a confirmation email with tracking information.
• Shipping times may vary depending on your location and the shipping method selected during checkout.

Returns:

• All sales are final. Unfortunately, we do not accept returns or exchanges unless the item you purchased is defective.
• If you receive a defective item, please contact us within one day of receiving the goods.
• To initiate a defective item claim, please send an email to customerservice@thevapeshack.ca with the following information:
  • Order number
  • Description and photos of the defective item
  • Your contact information

Defective Items:

• Defective items must be claimed within one day of receiving the goods.
• We will review your claim and, if approved, provide instructions for returning the defective item.
• Once we receive the defective item, we will inspect it and notify you of the status of your refund or replacement.
• If a refund is approved, it will be processed, and a credit will automatically be applied to your original payment method.

Contact Information:

• If you have any questions or concerns about our Shipping and Returns Policy, please contact us at customerservice@thevapeshack.ca.

Thank you for choosing The Vape Shack. We appreciate your business!